FAQ

About Our Store

1. What is Culbreth's Jewelers?

Culbreth's Jewelers is an online jewelry store based in Athens, Georgia, offering a carefully curated selection of jewelry products. We are committed to providing high-quality pieces, a secure shopping experience, and exceptional customer service.

2. Where are you located?

Our store is located at 3190 Atlanta Hwy #16, Athens, GA 30606, USA. You can also reach us by phone at 706-613-5409 or by email at info@culbrethsjewelers.com.

3. What are your business hours?

We are open Monday through Saturday, from 10:00 AM to 4:00 PM (Eastern Time). We are closed on Sundays and federal holidays.

Orders

4. How do I place an order?

Simply browse our online store, add the items you love to your cart, and proceed to checkout. You will be asked to provide your shipping information, billing details, and preferred payment method. Once your payment is confirmed, you will receive an order confirmation email.

5. Is there a cutoff time for same-day order processing?

Yes. Orders placed before 3:00 PM Eastern Time on a business day will be processed the same day. Orders placed after this time will be processed on the next business day.

6. Can I modify or cancel my order after placing it?

You may cancel your order at no charge within 24 hours of placing it by contacting us at info@culbrethsjewelers.com. After this 24-hour window, or once the order has entered the fulfillment process, orders can no longer be modified or cancelled. In such cases, please refer to our return policy for available options.

7. Will I receive an order confirmation?

Absolutely. Once your payment has been successfully processed, you will receive a confirmation email that includes your order details, payment receipt, and estimated delivery timeline. We recommend saving this email for your records.

Shipping

8. Do you offer free shipping?

Yes. All domestic shipping within the United States is completely free. There are no additional shipping charges, handling fees, or surcharges.

9. Where do you ship to?

We currently ship to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Unfortunately, we do not offer international shipping at this time.

10. How long does shipping take?

Orders are processed and shipped within 1–3 business days after payment confirmation. Once shipped, estimated delivery is 4–7 business days, depending on your location and carrier conditions.

11. Are delivery dates guaranteed?

While we work hard to ensure timely deliveries, all delivery timeframes are estimates and should not be considered guaranteed delivery dates. We are not liable for delays caused by carriers, adverse weather, or other circumstances beyond our control. Once your package is handed off to the shipping carrier, title and risk of loss transfer to you.

Payments

12. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Pay securely through your PayPal account
  • Apple Pay: Quick and convenient checkout for Apple users
  • Google Pay: Fast and secure payment for Google users

13. Is my payment information safe?

Your security is our top priority. We use 256-bit SSL encryption, maintain full PCI DSS compliance, and process all payments through trusted, industry-leading payment gateways to protect your personal and financial information.

14. What currency are prices displayed in?

All product prices and transactions are processed in US Dollars (USD).

15. Will I be charged any additional fees?

No. We do not charge any extra fees beyond the product prices displayed on our website and any applicable sales tax. The total shown at checkout is the amount you will pay.

16. What happens if there is a pricing error?

In the unlikely event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund of any amount paid. We will notify you promptly if such a situation arises.

17. Will I receive a receipt after my purchase?

Yes. You will automatically receive a digital invoice via email once your order is completed. If you need a formal invoice for business or accounting purposes, please contact us at info@culbrethsjewelers.com.

Taxes

18. Are sales tax included in the price?

Sales tax is calculated based on your shipping address and added to your order total at checkout. Tax rates vary by state and are subject to change. The exact tax amount will be displayed before you complete your purchase.

Payment Issues

19. What should I do if my payment is declined?

If your payment is declined, please try the following:

  1. Verify that your card number, expiration date, CVV, and billing address are correct.
  2. Try submitting the payment again.
  3. Contact your bank or card issuer to check if there are any restrictions on your card.
  4. Use an alternative accepted payment method.

20. I keep getting an authorization error. What can I do?

In rare cases, payment authorization may fail due to security verification. If you experience repeated failures, please reach out to us at info@culbrethsjewelers.com or call 706-613-5409 and we will help you resolve the issue.

Returns and Refunds

21. What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, unwashed, and in their original condition with all tags attached. Return shipping is completely free — we provide a prepaid return label for your convenience.

22. Which items cannot be returned?

The following items are non-returnable:

  • Earrings (including dangle earrings and studs) for hygiene reasons
  • Items that have been damaged, altered, or repaired by the customer
  • Individual pieces from a jewelry set (the complete set must be returned together)

23. How long does it take to receive my refund?

After we receive and inspect your return, refunds will be processed within 10 business days and credited to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

24. Is return shipping really free?

Yes. All return shipping is completely free. We provide a prepaid return label for every eligible return, regardless of the reason.

25. What if I receive a defective or damaged item?

If you receive a product that is defective or was damaged during shipping, please contact us immediately at info@culbrethsjewelers.com. We will arrange a free return and provide either a replacement or a full refund.

26. How do I start a return?

To initiate a return, simply email us at info@culbrethsjewelers.com with your order number and reason for the return. Our team will provide you with instructions and a prepaid return shipping label.

Account and Privacy

27. Do I need to create an account to place an order?

No, you do not necessarily need to create an account to shop with us. However, creating an account allows you to track ordersThe request was rejected because it was considered high risk