Return & Refund Policy
Hassle-Free Returns Within 30 Days
At Culbreth's Jewelers, your satisfaction matters. If you're not completely happy with your purchase, you may initiate a return within 30 calendar days from the date your order arrives at your doorstep. We kindly ask that all return requests be submitted within this 30-day window to qualify for processing.
Eligibility Criteria for Returns
To qualify for a full return, your item(s) must satisfy every condition listed below:
| Requirement | Details |
|---|---|
| Product Condition | The item must be completely unworn, unused, and in the same pristine condition as when it was delivered |
| Original Tags | All brand and product tags must remain securely attached and fully intact |
| Packaging | The original box, pouch, or protective packaging must be returned undamaged |
| Proof of Purchase | A valid receipt, invoice, or order confirmation email is required with every return |
Items that fall short of any of the above conditions may be declined at our sole discretion.
Step-by-Step Return Instructions
Follow these simple steps to complete your return:
Step 1 – Reach Out to Us Send an email to info@culbrethsjewelers.com including your full order number and a brief explanation of why you wish to return the item.
Step 2 – Obtain Return Authorization After our team reviews and approves your request, you will receive a prepaid return shipping label along with detailed packaging and shipping instructions via email.
Step 3 – Ship the Item Back Pack the product securely in its original packaging, attach the prepaid label, and drop it off at your nearest carrier location.
Step 4 – Share Your Tracking Info Forward the return tracking number to our email so we can monitor your package every step of the way.
Step 5 – Hold onto Your Receipt Please retain your shipping receipt until the return has been fully processed and the refund has been issued.
Good news: All approved returns are completely free of charge. Culbreth's Jewelers covers return shipping with a prepaid label at no cost to you.
Exchange Policy
Prefer a different item? Here's the quickest route:
- Start the return by emailing us at info@culbrethsjewelers.com
- Send back the original item using the prepaid shipping label we provide
- Place a fresh order for the replacement product once we confirm receipt and inspection of your return
This ensures you secure the new item immediately without waiting for the return cycle to complete.
Damaged, Defective, or Incorrect Items
We take quality seriously. Please examine your order carefully as soon as it arrives. If you discover any of the following, contact us immediately:
- The item arrived defective or damaged
- You received the wrong product
- There is any other discrepancy with your order
How to report:
- Email: info@culbrethsjewelers.com
Please include your order number, along with clear photographs of the item and its packaging, so we can investigate and resolve the issue promptly.
Items That Cannot Be Returned
The following jewelry items are excluded from our return policy:
| Item Type | Reason for Exclusion |
|---|---|
| Earrings & Ear Studs | Excluded for hygiene and health safety reasons |
| Damaged or Modified Pieces | Items that have been resized, repaired, engraved, or otherwise altered by the customer |
| Partial Set Returns | Individual components from a jewelry set cannot be returned unless the complete set is sent back |
Refund Processing Timeline
| Stage | What Happens |
|---|---|
| Return Received & Inspected | We will send you a confirmation email once your item arrives and passes our quality check |
| Refund Approved | Your refund is authorized and queued for processing immediately upon approval |
| Funds Returned | The refund is sent back to your original payment method within 10 business days |
Please note: Your bank or credit card issuer may require additional processing time before the refund appears on your statement. If you haven't seen the credit after 10 business days, please email us at info@culbrethsjewelers.com and we'll investigate.
Important Notice
Returns shipped without prior authorization will NOT be accepted. Always contact us first and await approval before sending any item back to avoid delays or complications.
Get in Touch
Have questions about returns, exchanges, or anything else? We're here to help.
| Channel | Details |
|---|---|
| Store Name | Culbreth's Jewelers |
| Phone | 706-613-5409 |
| info@culbrethsjewelers.com | |
| Address | 3190 Atlanta Hwy #16, Athens, GA 30606, USA |
| Business Hours | Monday – Saturday, 10:00 AM – 4:00 PM |
We strive to respond to all email inquiries within 1–2 business days. Thank you for choosing Culbreth's Jewelers — we appreciate your trust and your business!