Payment Policy

Accepted Payment Methods

To provide you with a smooth and flexible checkout experience, we accept the following payment methods:

Payment Security

Protecting your payment information is one of our highest priorities. We employ multiple layers of security to ensure that every transaction is safe and secure.

Order Payment

Payment Processing

• Full payment is required at the time your order is placed.
• All product prices are displayed and charged in US Dollars (USD) unless otherwise noted.
• Your order will only be processed and shipped after payment has been successfully authorized and confirmed.

Order Confirmation

• Once your payment is completed successfully, you will receive an order confirmation email that includes your order details and a payment receipt.
• We recommend keeping this confirmation for your personal records.

Pricing Errors

• In the unlikely event that a pricing error appears on our website, we reserve the right to cancel the affected order and issue a full refund of any amount paid. We will notify you promptly if such an error occurs.

Billing Information

Billing Address

• The billing address you provide must match the address on file with your payment method.
• Please ensure that all billing details are complete and accurate to help avoid any delays in payment processing.

Invoice

• A digital invoice will be emailed to you automatically upon order completion.
• If you require a formal invoice for business or accounting purposes, please contact us directly at info@culbrethsjewelers.com.

Taxes

Payment Issues

Declined Payments

If your payment is declined, we recommend the following steps:

1. Double-check that your card number, expiration date, CVV, and billing address are entered correctly.
2. Attempt the transaction again.
3. If the problem continues, please reach out to your bank or card issuer for further assistance.
4. As an alternative, you may try using a different accepted payment method at checkout.

Authorization Failures

In rare instances, a payment authorization may fail due to security verification measures. If you experience repeated authorization failures, please contact us so we can help resolve the issue.

Refunds and Payment

For complete details regarding refunds, please refer to our Refund Policy.

Here is a brief overview of our refund process:

• All refunds are issued to the original payment method used at the time of purchase.
• Refunds generally appear on your statement within 10 business days, depending on your bank or card issuer.
• Return shipping is always free. Shipping fees are fully refunded for all eligible returns, regardless of the reason.

Order Cancellation

Cancellation Requests

• If you wish to cancel your order, please contact us within 24 hours of placing your order by emailing info@culbrethsjewelers.com.
• If your order has already been shipped, it can no longer be cancelled. In that case, you may follow our return process once the item is delivered.

Refund for Cancelled Orders

• Orders that have already been charged but are cancelled in time will be refunded in full to the original payment method.
• Refunds for cancelled orders will be processed within 10 business days after the cancellation is confirmed.

Contact Us

If you have any questions or concerns about our payment process, please do not hesitate to reach out to us:

We typically respond to inquiries within 1–2 business days. For urgent payment-related issues, please call us during business hours and we will be happy to assist you.