Shipping policy

We Deliver Jewelry with Care, Right to Your Door

Thank you for choosing Culbreth's Jewelers. We take great pride in ensuring every order is handled with the utmost attention and shipped promptly so it reaches you in perfect condition. Below you'll find everything you need to know about how we process and deliver your purchases.

Order Processing Time

Orders placed before 3:00 PM Eastern Time on a business day are processed and shipped same day. Orders placed after 3:00 PM ET, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Available Shipping Methods and Estimated Delivery

Please note: Delivery estimates are counted from the shipping date — not the order date. Business days exclude weekends and U.S. federal holidays.

Our Trusted Carrier Partners

We work with leading carriers to make sure your jewelry arrives safely:

The most suitable carrier will be selected based on your delivery address and package specifications to guarantee secure and timely delivery.

Shipping Costs

There are no hidden charges. Zero processing fees, zero customs fees, and zero import duties apply to any domestic U.S. order placed with Culbreth's Jewelers.

Where We Ship

We currently deliver exclusively within the United States, including:

• All 50 states
• Alaska and Hawaii
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)

International shipping is not available at this time.

Daily Order Cutoff Time

Shipping Delays — What You Should Know

While we do everything in our power to ensure on-time delivery, please be aware of the following:

• All stated delivery times are estimates and not guaranteed delivery dates
• Culbreth's Jewelers is not responsible for delays caused by the carrier once the package is in transit
• Extreme weather events, natural disasters, or other circumstances beyond our control may occasionally impact delivery schedules
• Once your order has been handed off to the shipping carrier, title and risk of loss transfer to the customer

Track Your Order

After your order ships, you will receive a shipping confirmation email containing your unique tracking number. You can monitor your package in two convenient ways:

1. Click the tracking link embedded in your shipping confirmation email
2. Visit the carrier's website directly and enter your tracking number

If you have not received a tracking number within 5 business days of your order confirmation email, please reach out to us immediately so we can look into it.

Accurate Shipping Addresses

• Please double-check your shipping address before finalizing your order to ensure it is complete and accurate
• Culbreth's Jewelers is not liable for packages lost or undeliverable due to incorrect or incomplete address information provided by the customer
• If you need to update your shipping address after placing an order, contact us as quickly as possible — we will do our best to make the change before the order ships

Lost or Undelivered Packages

If your package has not arrived within 5 business days past the maximum estimated delivery window, please contact us. We will coordinate directly with the carrier to investigate and work toward a resolution for you.

Order Cancellation

To cancel an order, please email or call us with your order number as soon as possible.

Related Policies

For complete details on how to return, exchange, or receive a refund for your purchase, please visit our Return and Refund Policy page.

Contact Us

Have questions about your shipment or need help with an order? Our friendly team is ready to assist.

We typically respond to all email inquiries within 1–2 business days. For urgent shipping concerns, please do not hesitate to call us during business hours. Thank you for shopping with Culbreth's Jewelers.