Privacy Policy

Introduction

Culbreth's Jewelers operates this store, website, and all associated information, content, features, tools, products, and services with the goal of providing you, our valued customer, with a thoughtfully curated shopping experience (collectively referred to as the "Services"). Our website is hosted on Shopify, which empowers us to deliver these Services to you. This Privacy Policy explains the ways in which we gather, utilize, and share your personal information when you browse, interact with, or complete a purchase or transaction through our Services, or whenever you communicate with us directly.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of your personal information.

Please take a moment to review this Privacy Policy in its entirety. By accessing or using any of our Services, you confirm that you have read, understood, and agreed to the collection, use, and disclosure of your information as outlined in this document.

Personal Information We Collect or Process

When we refer to "personal information," we mean any data that identifies you or can reasonably be connected to you or another individual. Personal information does not include data that has been collected anonymously or stripped of identifying details. Depending on how you engage with our Services, your geographic location, and applicable legal requirements, we may collect or process the following categories of personal information:

Contact Details: Full name, mailing address, billing address, shipping address, telephone number, and email address

Financial Information: Credit card numbers, debit card numbers, financial account details, payment card data, transaction records, payment method type, and payment confirmation

Account Information: Username, password, security questions, personal preferences, and account settings

Transaction Information: Products you browse, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your complete purchase history

Communications: Any information you voluntarily provide when contacting us, including customer support messages and general inquiries

Device Information: Data about your device, web browser, network connection, IP address, and other unique device identifiers

Usage Information: Data reflecting how and when you interact with or navigate through our Services

Where We Gather Your Personal Information

We collect personal information from several sources:

Directly From You: When you register an account, browse or use our Services, reach out to us, or voluntarily provide your personal details

Automatically Through Our Services: Collected from your device when you use our products, browse our website, or interact with cookies and comparable tracking technologies

Through Our Service Providers: When we engage third-party providers to deliver specific technology solutions that collect or process personal information on our behalf

From Business Partners and Other Third Parties: In connection with marketing, advertising, or other collaborative activities

How We Utilize Your Personal Information

Depending on your interactions with us and the specific Services you use, we may employ your personal information for the following objectives:

Delivering and Enhancing Our Services

We rely on your personal information to operate and improve our Services. This includes fulfilling our contractual obligations to you, processing payments, completing your orders, retaining your preferences and items of interest, sending account-related notifications, managing purchases, returns, exchanges, and other transactions, creating and maintaining your account, coordinating shipping, facilitating returns and exchanges, enabling product reviews, and crafting a personalized shopping experience — such as suggesting products based on your previous purchases.

Marketing and Promotional Outreach

We use your personal information for marketing and promotional communications. This may include sending promotional emails, text messages, or postal mail, as well as displaying advertisements for products or services on our website or across other digital platforms, including advertisements tailored to items you have previously viewed, added to your cart, or purchased.

Security and Fraud Protection

Your personal information helps us verify your identity, maintain a secure payment environment, and detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activity. We also use this information to protect public safety and to safeguard the integrity of our Services. If you choose to create an account, you are solely responsible for protecting your login credentials. We strongly advise against sharing your username, password, or any other access information with anyone.

Communicating With You

We use your personal information to deliver responsive customer support, address your questions and concerns, provide effective service, and maintain a positive ongoing relationship with you.

Legal Compliance

We use your personal information to satisfy applicable legal requirements, respond to lawful requests from law enforcement or government authorities, participate in or support civil discovery, pending or active litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms, conditions, or policies.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes consistent with this Privacy Policy. These circumstances include:

• Sharing with Shopify, vendors, and third-party service providers who perform essential functions on our behalf, including IT management, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping

• Sharing with business and marketing partners for the purpose of delivering marketing services and targeted advertising

• When you direct, request, or otherwise consent to us sharing specific information with third parties, such as when we provide your details to a shipping carrier or when you interact with social media widgets or login integrations embedded on our website

• Sharing with our affiliated companies or within our broader corporate structure

• In connection with significant business transactions such as mergers, acquisitions, or bankruptcy proceedings, and when necessary to comply with legal obligations, enforce applicable terms of service or policies, or protect and defend the Services, our rights, and the rights of our users or others

Cookies and Similar Tracking Technologies

We employ cookies and analogous tracking tools to collect and store data about your activity on our Services. Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

Essential Cookies

These cookies are critical for the basic functionality of our website and cannot be deactivated. They are typically activated only in response to actions you perform, such as configuring privacy preferences, logging in, or completing forms. While you can configure your browser to block or alert you about these cookies, certain website features may become unavailable as a result.

Performance and Analytics Cookies

These cookies allow us to measure visitor traffic and analyze how users navigate our site. They help us understand which pages attract the most and least engagement, as well as how visitors move between pages. All data collected by these cookies is compiled in aggregate form and does not identify individual users.

Functional Cookies

These cookies allow our website to offer enhanced features and personalized content. They may be placed by us or by third-party service providers whose tools we have integrated into our web pages.

Targeting and Advertising Cookies

These cookies may be placed on our site by our advertising partners. These companies may use them to build a profile of your interests and display relevant advertisements on other websites. These cookies do not directly store personal information but rely on uniquely identifying your browser and internet-connected device.

Managing Your Cookie Preferences

Most web browsers offer some degree of control over cookie management through their settings. For comprehensive information about cookies, including how to view, manage, and delete them, visit All About Cookies or Your Online Choices.

You may also use the following opt-out tools to manage advertising-related cookies:

• Google Ads Settings
• Facebook Ad Preferences

Please be aware that restricting cookies may limit your ability to access certain sections of our Services.

California Consumer Privacy Act (CCPA) — Notice at Collection

This section applies specifically to California residents and supplements the information provided throughout the rest of this Privacy Policy.

Categories of Personal Information Collected

Within the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, telephone number, IP address
• California Customer Records: Name, mailing address, telephone number, credit card number
• Commercial Information: Transaction history, products purchased or considered
• Internet or Electronic Network Activity: Browsing history, website interactions
• Geolocation Data: Approximate physical location
• Electronic, Visual, or Similar Information: Images submitted by customers (such as product review photos)

How We Use and Disclose Your Information

We use and share personal information collected from California residents for the business purposes described throughout this Privacy Policy. We do not "sell" personal information in the traditional sense. However, similar to many businesses, we utilize services that may be classified as "sharing" under the CCPA, including third-party advertising cookies. You may opt out of these uses as described in the "Your Rights and Choices" section below.

Your California Privacy Rights

As a California resident, you are entitled to the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose what personal information we collect, use, disclose, or sell regarding you
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions
• Right to Correct: You may request that we fix inaccurate personal information we maintain about you
• Right to Opt-Out of Sale or Sharing: You may instruct us to stop selling or sharing your personal information with third parties
• Right to Non-Discrimination: We will never treat you differently for exercising any of your privacy rights

How to Submit a Request

To exercise your California privacy rights, please contact us using one of the following methods:

• Email: info@culbrethsjewelers.com
  

Response Timeline

We will respond to all verified consumer requests within 45 days. Should additional time be required, we will notify you of the extension.

Financial Incentives

We do not provide financial incentives, pricing differences, or service variations in exchange for the retention or deletion of any consumer's personal information.

Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information related to your access to and use of our Services. This is done to deliver and improve the Services for your benefit. Information you submit through our website may be transmitted to and shared with Shopify and with third parties located in countries outside your country of residence, all for the purpose of delivering and improving the Services. For further details on how Shopify handles your personal information and the rights available to you, please visit the Shopify Consumer Privacy Policy. Depending on your jurisdiction, you may be able to exercise certain personal information rights through the Shopify Privacy Portal.

Third-Party Websites and External Links

Our Services may include links to websites or digital platforms operated by third parties. If you choose to visit these external sites, we encourage you to review their respective privacy policies, security practices, terms, and conditions. We do not assume responsibility for the privacy practices, security measures, or content accuracy of any third-party websites. The inclusion of links on our site does not constitute an endorsement of the linked content, their owners, or their operators, unless otherwise stated on our Services.

Information About Children

Our Services are designed for adult use and are not intended for children. We do not knowingly collect personal information from individuals who are under the legal age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details listed below and we will take steps to delete that information. As of the date this Privacy Policy was last updated, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) personal information of anyone under 16 years of age.

How We Protect and Retain Your Information

While we implement robust security measures to protect your personal information, please understand that no system is completely immune to risk. We cannot promise absolute security. Furthermore, any information transmitted to us may be vulnerable during transit. We recommend using secure communication channels when sharing sensitive or confidential information with us.

The duration for which we retain your personal information depends on several factors, including whether the data is necessary to maintain your account, deliver our Services, satisfy legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Privacy Rights and Available Choices

Depending on your location, you may be entitled to some or all of the rights listed below regarding your personal information. However, these rights are not unconditional, may apply only in specific situations, and in certain cases we may lawfully decline to process your request.

• Right to Access or Know: You may have the right to request details about the personal information we hold about you
• Right to Deletion: You may have the right to request the deletion of personal information we maintain about you
• Right to Correction: You may have the right to request that we amend inaccurate personal information in our records
• Right of Data Portability: You may have the right to obtain a copy of the personal information we hold about you and, in certain circumstances, to request that we transfer it to a designated third party
• Right to Opt Out of Sale or Targeted Advertising: You may have the right to opt out of the "sale" or "sharing" of your personal information or to decline targeted advertising. You can exercise this right by clicking here
• Managing Communication Preferences: We may send you promotional emails from time to time. You may unsubscribe from these communications at any time by using the opt-out link included in every promotional email. Even if you opt out of marketing messages, we may continue to send non-promotional emails related to your account or recent orders

If you visit our website with the Global Privacy Control opt-out preference signal active in your browser, we will automatically honor it as a valid opt-out request for that specific device and browser. To learn more about Global Privacy Control, visit globalprivacycontrol.org. Beyond Global Privacy Control, we do not currently recognize or respond to other "Do Not Track" browser signals.

You may exercise any of the rights described above by contacting us using the information provided at the bottom of this page. For additional information about how Shopify processes your personal information, visit privacy.shopify.com/en.

We will never discriminate against you for exercising any of these privacy rights. We may need to verify your identity before processing certain requests. In accordance with applicable law, you may also designate an authorized agent to submit requests on your behalf.

Filing a Complaint

If you have concerns about how we handle your personal information, please contact us using the information provided below. Depending on your jurisdiction, you may have the right to appeal our response or to file a complaint with your local data protection authority.

International Data Transfers

Please be aware that we may transfer, store, and process your personal information in countries outside of your country of residence. When transferring personal information from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the destination country has been officially determined to provide an adequate level of data protection.

Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, including to reflect changes in our data practices or for operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on this website, and the "Last Updated" date at the top of this page will be updated accordingly. Additional notice will be provided where required by applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out.

We generally respond to all inquiries within 1–2 business days. Thank you for your patience and for trusting Culbreth's Jewelers with your personal information.